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FAQS

Frequently Asked Questions

How many platforms are included in each package?

Each Social Lift-Off package includes full management for one social media platform of your choice (e.g., Instagram, Facebook, LinkedIn, etc.). This covers content planning, design, copywriting, scheduling, revisions, and performance tracking. Additional platforms can be added for $10 per platform per month.

Do I need to provide any content?

You are not required to provide content for static posts. For video posts, you must either:

- Approve the use of stock footage, or

- Provide your own business video footage (recommended for best performance)

We also collect brand assets and messaging during onboarding.

What is the Express Brand Refresh and who is it for?

The Express Brand Refresh ($375 one-time) is ideal for businesses that:

- Lack a consistent visual identity

- Are rebranding or launching

- Want professional, cohesive social visuals

It includes:

- Logo and icon set (10)

- Social banners and icons

- Full brand kit (colors, fonts, visual system)

This is strongly recommended for new brands or businesses with outdated design

How do I get started after choosing my package?

Once you sign up, you will receive immediate access to the Social Portal along with an onboarding form. This form collects key information about your business, brand voice, target audience, goals, competitors, and any existing brand assets.

After submission, your dedicated social manager will begin content planning and creation.

What type of content is included in the packages?

All plans include a mix of:

Static posts (graphics, carousels, branded visuals)

Video posts (either stock footage or client-provided business videos)

We handle the full content lifecycle: strategy, creation, copywriting, and scheduling.

How does the approval and revision process work?

All content is uploaded to the Social Portal for review. You can request unlimited revisions. Nothing is published until you explicitly approve the content.

This ensures full brand control while removing the operational burden from your team.

Can I cancel or change plans?

Yes. All Social Lift-Off packages are month-to-month with no contracts. You can cancel, upgrade, or downgrade at any time based on your needs.

Can I customize my Social Lift-Off package?

Yes. While the Social Lift-Off packages are structured for simplicity and affordability, they are fully customizable. You can add additional platforms, adjust posting frequency, increase video volume, or combine your plan with services like the Express Brand Refresh.

For more advanced needs including multi-brand accounts, campaign-based content, community management, or paid social integration, we offer custom social management plans outside of our standard packages.